Privacy policy

Privacy Policy

At Knotique, we are committed to protecting your personal data. This policy explains how we collect, use, and store your information in accordance with the UK GDPR.

1. Information We Collect

When you place an order or contact us, we may collect:

• Name, email address, phone number
• Delivery address and billing information
• Payment details (processed securely — we do not store card details)
• Order history and communication history

2. How We Use Your Information

We use your data to:

• Process and fulfil your orders
• Communicate with you about your order
• Send marketing emails (only with your consent)
• Improve our website and services

3. Sharing Your Data

We do not sell your personal data. We may share it with trusted third parties only where necessary, including:

• Payment processors (e.g. Shopify Payments, PayPal)
• Shipping carriers to deliver your order
• Shopify (our e-commerce platform — see Shopify's Privacy Policy)

4. Data Retention

We retain your data for as long as necessary to fulfil your order and comply with legal obligations (typically up to 6 years for financial records).

5. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for marketing at any time
• Lodge a complaint with the ICO (ico.org.uk)

6. Cookies

Our website uses cookies to improve your browsing experience. You can manage cookie preferences in your browser settings.

7. Contact

For any privacy-related queries: 📧 knotiquestoreone@gmail.com🌐 knotiquestore.com

Last updated: May 2026